Claude Code for IT Teams

Overview:

A practical 60-minute session showing IT professionals how to deploy Claude Code as an intelligent ops assistant one that can query systems, execute runbooks, raise tickets, and coordinate across tools like ServiceNow, PagerDuty, Jira, AWS, and Active Directory. Attendees leave with a working mental model and actionable starting points for their own IT environment.

Why you should Attend: Every hour your IT team spends on manual, repeatable tasks is an hour not spent on resilience, security, and innovation.

• Still triaging tickets manually while incidents pile up in the queue?
• Runbooks sitting in Confluence that nobody follows consistently?
• Onboarding new IT staff taking weeks because tribal knowledge isn't automated?
• Watching DevOps teams ship faster while IT ops stays stuck in toil?

Areas Covered in the Session:

• Claude Code for IT What It Is and What It Isn't
• Connecting Claude Code to Your IT Stack (MCP Overview)
• Live Demo: Automating an Incident Response Workflow
• Runbook Automation with Skills
• Security, Permissions & Guardrails for IT Environments
• Team Deployment, Governance & Change Management
• Q&A + Live Challenge

Who Will Benefit:

• IT Operations Engineers & SysAdmins
• IT Managers & Directors
• Site Reliability Engineers (SREs)
• Help Desk & Service Desk Leads
• Infrastructure & Cloud Engineers
• IT Security Analysts
• CIOs & VPs of IT
• Enterprise Architects